Customer Insights & Market Research Blog

Pop up insight communities and discussions

A pop-up insight community is an instant discussion focus group made up of a group of people from your target audience. It provides a platform from which to facilitate short-term conversational engagement to deep dive into a vital topic. A pop-up insight community typically only lasts for a few... read more

Agile Community Discussion Board Image-hotspots™

Trying to cram more into a busy day has seen a growing reliance on social media, chat and messaging apps to facilitate our personal and business conversations. It is getting harder to get people to sit down, pick up the phone or even sit in front of a webcam... read more

Agile Community Discussion Board Update 2016

Since we released GroupQuality in Australia over three years ago, we have been listening to the needs of customers, and growing demands of a connected  business. The GroupQuality team looked very carefully at how we could add value through the implementation of new agile insight tools. It has been... read more

Case Study: agile online customer community

The client: TasNetworks “TasNetworks commenced operations on 1 July 2014. It has been formed by a merger between Aurora Energy’s distribution network (the poles and wires) and Transend Networks (the big towers and lines). TasNetworks is a Tasmanian state-owned corporation that supplies power from the generation source to homes... read more

Problems placing customers in digital transformation

People expect a superior level of customer experience from businesses and organisations that use online channels to sell, distribute and support, their products and services. Customers expect you to know them, to be aware of their shopping preferences and know what solutions will solve their problems today. Digital empowerment... read more

Agile testing of product and service ideas

Test your ideas early and test them often.  A statement often bantered around the digital technology industry, but one applied to both physical and digital products and services. When developing an idea for a product or service, it is far better to start testing at inception rather than waiting... read more

Online requirements gathering the smart way

Case Study Background A technology development company needed an easy way of gathering user requirements from the target market for a new application, for parents with children with disabilities. The application would allow parents, carers and people with disabilities themselves to record and share information easily and securely. The... read more

Hybrid website prototyping improves online banking

Background MyState Limited (MYS), a non-operating holding Company, is a diversified financial services group listed on the ASX and provides a broad range of financial services through two wholly-owned subsidiaries, MyState Financial (MSF), an authorised deposit-taking institution (ADI) and Tasmanian Perpetual Trustees (TPT), a trustee and wealth management company.... read more

How privacy will shape the future of business

If you didn’t already know this week is privacy week 2015 – An initiative of APPA (Asia Pacific Privacy Authorities). Privacy has been a key issue of late particularly with the introduction of the Metadata legislation and recent stories about the growing amount of personal data being stored in... read more

Faster, Cheaper, Better – yes, you can have them all!

Faster, Cheaper, Better – yes you can have them all! Recently there has been more than a few articles flying around that state for a product or service you have three fundamental options: Fast, Good and Cheap, but you can ever only choose two! When I first saw this... read more

Ultimate moderator’s guide: online focus groups.

There are typically two forms of real-time (live) online focus groups: the popular text chat online focus group and the video and audio online focus groups. Chat or text based online focus groups are a great way to start realising the benefits of using online focus groups. they are... read more

Text-Based Qualitative Data to Understand the Voice of the Customer

The “voice of the customer” (sometimes abbreviated as VoC) is a vital measurement for any marketing, sales or customer service activity. Without it you really have no idea if you are driving the business in the right direction. Qualitative data from customer conversations is a goldmine of insight waiting... read more

Case study – Airport website usability focus group

Online website usability testing objective: A new Airport website varied greatly from the existing website in both content and layout so usability testing was essential to ensure that the new design and presentation was intuitive and user-friendly. Testing focus included: content readability, navigation, widgets and tools, meanings of titles... read more

How to stop your new product or service failing

Launching a new product or service without testing the ‘idea’ first is like playing Russian roulette with your marketing budget! When developing a new idea for a product or service your first instinct might be to jump right in and build a prototype or create a working service model.... read more
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